Privacy Policy

Information We Collect

When you book a tour through our website, we collect personal information necessary to coordinate your experience. This includes your name, email address, preferred tour date, and number of guests.

We also collect information automatically through your use of our website, including IP address, browser type, device information, and pages visited. This data helps us understand how visitors interact with our site and improve functionality.

How We Use Your Information

Personal information collected during booking is used exclusively for coordinating your tour experience. We contact you to confirm details, provide meeting location information, and answer questions related to your scheduled tour.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data remains within our organization and is accessed only by staff members who need it to fulfill tour bookings.

Aggregated usage data may help us analyze website performance and visitor patterns, but this analysis never identifies individual users.

Data Storage and Security

We store personal information on secure servers with encryption protocols designed to prevent unauthorized access. Access to this data is restricted to authorized personnel who require it for operational purposes.

While we implement reasonable security measures, no internet transmission or storage system is completely secure. We cannot guarantee absolute security but maintain industry-standard protections for all collected data.

Data Retention

Booking information is retained for the duration necessary to provide your tour and handle any follow-up communication. After completion, we may retain limited records for business accounting and legal compliance purposes.

If you request deletion of your personal information, we will remove it from active systems while retaining only what's legally required for financial records and regulatory compliance.

Cookies and Tracking

Our website uses cookies to remember your consent preferences regarding cookie usage and to maintain basic functionality. We do not use third-party tracking cookies or advertising networks.

You can disable cookies through your browser settings, though this may affect certain website features. See our Cookies Policy for detailed information about specific cookies we use.

Your Rights

You have the right to access personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information subject to legal retention requirements.

To exercise these rights, contact us at [email protected] with your request. We will respond within a reasonable timeframe as required by applicable privacy regulations.

Third-Party Services

Our website does not integrate with third-party analytics services, advertising platforms, or social media tracking. Any external links provided lead to independent websites with their own privacy policies, which we do not control.

Children's Privacy

Our services are not directed toward children under 18. We do not knowingly collect personal information from minors without parental or guardian consent. If a booking includes minors, we assume the adult booking has appropriate authority to provide their information.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be noted with an updated date at the top of this page. Continued use of our website after changes indicates acceptance of the updated policy.

Australian Privacy Principles

Our privacy practices comply with the Australian Privacy Principles under the Privacy Act 1988. We handle personal information transparently and protect it from misuse and unauthorized access.

Contact

For questions about this privacy policy or how we handle your personal information, contact us at [email protected]